Refund policy

Returns, Refunds, & Exchanges Policy

At Stitch & Send Quilt Co., we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help. Prior to returns or refunds, please email mail@stitchandsend.com; we'd love the opportunity to make any issue right prior to the return/refund.

Returns

You have 30 days to return an unopened item from the date you received it to be entitled to a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Item with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Special Note about Specific Items

  • Sale items cannot be refunded.
  • Custom quilt labels cannot be refunded or returned.
  • Once your quilt is completed and returned to you, the item can not be refunded or returned.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a reasonable amount of business days, depending on your card issuer's policies.

Processing Time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. We will make all good faith efforts to communicate any known delays on our website. 

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 3-5 business days
  • Express Shipping: 1-2 business days

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Domestic Shipping

We currently ship to addresses within the United States.

International Shipping

We currently do not offer international shipping.

Damages

Stitch & Send Quilt Co. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mail@stitchandsend.com so we can best assist you in what you need.

Contact Us

If you have any questions on how to return your item to us, contact us at mail@stitchandsend.com.